COMMON:C Shipping & Delivery Policy
Last updated: January 2026
Welcome to Common:C — more than just a store, we’re a community. Every piece we offer is crafted from 100% Egyptian cotton, designed for those who value authenticity, comfort, and a Mediterranean spirit. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. If you do not agree, please refrain from using our services.
1. Shipping Coverage
We currently ship nationwide across Egypt through trusted private courier partners.
Delivery is available to all major cities and most urban and suburban areas.
Some remote locations may experience slightly longer delivery times or require special coordination.
International shipping is not available yet. We’re working on expanding soon.
2. Order Processing
Processing time: 1–2 business days
Cut-off time: Orders placed before 2:00 PM (EET) are processed the same day
Orders placed on weekends (Fri–Sat) or public holidays are processed the next business day.
Processing begins once:
Payment is confirmed
Order details are verified
3. Delivery Timeframes
| Method | Estimated Delivery | Coverage |
|---|---|---|
| Standard Delivery | 3–5 business days | All Egypt |
| Cairo & Alexandria Express | 2–3 business days | Greater Cairo & Alexandria |
Business days exclude Fridays, Saturdays, and public holidays.
4. Shipping Fees
We keep shipping simple and affordable with a flat rate:
Express (Cairo & Alexandria) — EGP 60
The final shipping cost is always shown at checkout before payment.
5. Tracking Your Order
Once shipped, you’ll receive:
Tracking number (WhatsApp or email)
Courier contact details
Estimated delivery date
You can track your package directly through the courier’s website.
6. Delivery Process
Delivery Attempts
The courier will attempt delivery up to two times on consecutive business days.
If delivery fails:
Your package is held at the nearest courier branch for 3 days
You’ll be contacted to reschedule or arrange pickup
Receiving Your Order
Please:
Inspect the package before signing
Refuse delivery if packaging is heavily damaged
Ensure someone is available to receive the order
You may authorize someone else to receive it on your behalf.
7. Possible Delays
Occasionally, delays may happen due to:
Weather conditions
National holidays
Courier disruptions
Incorrect address details
If there’s any significant delay, we’ll notify you immediately.
8. Cancellations & Address Changes
Cancellation
Orders can be canceled within 2 hours of placement, as long as processing hasn’t started.
Address Changes
Must be requested within 2 hours via:
[email protected]
Incorrect Address
If delivery fails due to an incorrect or incomplete address, a reshipping fee of EGP 80 may apply.
9. Lost or Damaged Packages
Lost Orders
If tracking hasn’t updated for 5+ business days, contact us.
We will:
Open an investigation with the courier
Reship or refund if unresolved after 10 business days
Damaged Orders
If your order arrives damaged:
Refuse delivery if possible
Take photos
Contact us within 24 hours at [email protected]
We’ll arrange a replacement or refund.
10. Contact Us
If something didn’t go as expected — or you simply want to share feedback — we’re always here to listen. This brand is built with and for the community, and your voice matters.
📩 Email: [email protected]
📱 Instagram: @common.c.store
📲 WhatsApp: +201014736366
Thank you for being part of Common:C.
We believe in intentional clothing, community spirit, and cotton that tells a story. We’re glad you’re here.